Hajj & Umrah Packages Ireland
Call: (091) 376 600

Atlantic Sky Team Tours Ltd. is an approved and accredited Travel Agent in Ireland by the Ministry of Hajj.

Terms & Conditions

*Upon completing or signing Atlantic Sky Team Tours booking form/ visa form, the customer is fully responsible to read our Terms & Conditions and is fully agreed to all of the below;

1. Contract

These conditions govern all bookings with Atlantic Sky Team tours Ltd, whose registered office is at Unit 12, first Floor, Glenrock Business Park Galway, Ireland. The company acts as a Travel agent which under the Package Holiday and Travel Trade Act, 1995 is defined as a person other than a carrier who as agent sells or offers to sell to, or purchases or offers to purchase on behalf of, any person, accommodation or air, sea or land transport commencing in the State to destinations outside the State or Northern Ireland or who holds himself out by advertising or otherwise as one who may make available such accommodation, either solely or in association with other accommodation facilities or services.

Our responsibility is with the supplier (s) (e.g. the airline or hotel supplier) concerned. We act as a Travel Agent and have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.

Flight only and or individual travel arrangements

Flights, or flights plus hotel arrangements hereafter defined as “ individual travel arrangements “ generally offer much greater flexibility than Tour Operator Package Holidays , giving the traveller the opportunity to choose from a greater selection of flights for a range of durations . Individual Travel arrangements may consist of a combination of flights , accommodation , car hire ,transfers and travel insurance as required .Each booking is a separate and distinct booking and your bookings , even though they may be linked to the same dates of travel do not constitute a package holiday .All bookings are purchased individually at their own individual price .The total price for several bookings is the sum of the price charged for each individual booking , which will include Travel Agent commission.

Any booking made or order placed by you, whether through the Company’s website or otherwise, shall be deemed an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions and it shall be at the Company’s discretion to accept the offer: said acceptance shall be deemed to exist on dispatch of a confirmation invoice to the client by the Company.

No contract between you and the Company shall come in existence until the Company accepts full payment and issues a confirmation invoice .All contracts with the Company and all matters arising from them are subject to Irish law and to the exclusive jurisdiction of Irish courts.

The person who makes these bookings accepts these conditions on behalf of all the members of the party and is responsible for all payment due from the party .Booking services with the company are currently only available to the persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements.

2. Payment By Credit / Debit card

A deposit is required for per customer at time of booking. In the event that the company is unable to obtain confirmation of itinerary or cannot offer an alternative solution or if the customer wishes to cancel their booking application (verbally or in writing) with the company for any reason after payment of deposit of any amount of money is given to the company, a refund will be NOT be issued under any circumstances.

The company will not accept for cash sent through the post.

The company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit card, these fees are currently 2%. Payment can also be made by Laser or visa card which have 3 Euro fee per transaction.

In accordance with mail order regulations, all documents will be posted to the billing address of the credit card holder and not the address of the passenger (unless they are one and the same).

We strongly recommended that all documents be sent to you by Registered Post or Courier Service to your home, office or departure airport for an additional fee. Documents can be mailed by Class post, the company will not accept responsibility for documents mislaid or lost in the post. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents. Refunds will not be paid to you until they have been received by the company from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) may take considerably longer, I.e. up to 6 months. The minimum charge will incur a reissue fee levied by the airline, in addition to a € 75.00 amendment fee.

Please note we accept credit card only which had billing address in Ireland.

3. Alteration and Cancellation by you.

  1. (a)  Any alterations will be treated as a cancellation and rebooking charges set out in paragraph (b) below will be payable.
  2. (b)  Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing or verbally to our staff. The minimum charges (plus no refundable payment or deposit) will be applied and are outlined below.
  3. (c)  Changes: You or any member of your party may change a booking should the airline permit. An administration fee of € 75 will be applied per change per ticket, before ticket issue, in addition to the airline charges.
  4. (d) Cancelation charges may also apply.

Types of arrangements.

4. Flight only refunds

–NOT APPLICABLE TO CANCELED BOOKING APPLICATIONS.–

The amount returned by the airline for refund is subject to a 20% or €75 administration fee per ticket (whichever is greater in value) in addition to a cancellation fee charged by the airline.

Individual Travel Arrangements.

Period before departure (amount of cancellation of the holiday price) 4 – 8 weeks 25%
2 -7 weeks 75%
Less than 2 weeks 100%

Failure to arrive at point of departure 100%

Some travel arrangements may be liable to 100% cancellation fees – this will be advised at the time of booking.

You will be notified on your confirmation invoice if different cancellation charges apply.

* Note: All airlines tickets, particularly promotional fares are payable in full on booking and are non- refundable regardless of the date or reason for cancellation.

5. Alteration by company

Although the company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The company therefore reserves the right to change the description of any flight and /or ground service before you book, in which case you will be told a confirmation invoice is issued.

(a) Holiday arrangements excluding packages: alterations to booking of this kind are infrequent. Although under no obligation to do so, the company will endeavour to notify all changes before departure if is practicable to do so. (Pease see section 13 Flights.) No compensation is

payable by the company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound, or return flights the relevant supplier’s decision will be final.

6. Cancelation by the company

  1. a)  Holiday arrangements excluding packages: in the unlikely event that a booking has to be cancelled a full prompt refund will be made of all monies paid to the company less any amendments fees. No compensation is payable except under the term of the Package Holidays and Travel Trade Act, 1995.
  2. b)  Packages: the company reserves the rights to withdraw or cancel the service on offer, if the booking is cancelled before departure for any reason other than non- payment by you then you will be offered the choice of purchasing another arrangement from the company, with the price difference payable/refundable as appropriate, or receiving a full refund of all monies paid to the company (except any amendment fees). In addition, unless the cancellation has been caused by “force Majeure” or “low booking” (defined in Clause 6 Below) compensation will be paid on the scale set out in Clause 4 above. The company will never cancel a package within 30 days of departure except for reasons of “force majeure” (see clause 6).

7. Force Majeure/ Low Booking

(a) “Force Majeure”: include war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in

rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedules, or any unforeseeable or unavoidable event beyond the company control.

(b) “Low Booking”: is where the number of the persons who have booked a particular arrangement is less than the minimum required to make it viable.

8. Pricing Policy

All fares displayed on our website are for information purposes only and are subject to alteration at any time prior to issue of a conformation invoice, either sue to error on the company’s part or unforeseen fare increase levied by the airline (s) in question.

All fares and other information displayed on our website are subject to availability and all booking requests will be subject to confirmation by a member of staff.

Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clause 3).

  1. (a)  Holidayarrangementsexcludingpackaging:Whileeveryeffortismadetoavoidsurcharges, the right is reserved to pass on any cost increase levied by the suppliers. No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued.
  2. (b)  “Packages”: Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), change in dues and taxes or fees payable

for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuation in exchange rates. In all cases the company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you and should this figure exceed 10% of the invoice price due to the company (excluding insurance premiums and amendment charge), you will be entitled to cancel the booking and receive a full refund of all monies paid ( excluding insurance premiums and amendment charges). If you decide to cancel in these circumstances you must to do so within 14 days of the issue date on the surcharge invoice. The company will not impose any surcharge within 14 days of departure.

9. Complaints office

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, car rental company, airlines) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the company’s Head

Office in Galway immediately by telephoning (353) 91 376 600 or faxing (353) 91 376601, so that the company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must, write within 28 days of your return to the company’s customer relations manager quoting your original booking references and giving all relevant information. Failure to take these steps will hinder the company’s ability to resolve the problem and /or investigate it fully and in consequence, any right to compensation you may have be extinguished or, at the very least, substantially reduced.

The consumer shall communicate at the earliest opportunity, in writing or any other appropriate form, to the supplier of the services concerned, and to the organiser or local representative, if there is one, any failure which the consumer perceives at the place where the services concerned are supplied.

10. Passports, Visas and Health Requirements

You may require visa or transit of the destination where you are travelling. Please check the visa and transit requirements of your trip before the ticket of holidays package. Please note that many countries require that your passport is valid for six months beyond the period of your stay.

Requirement can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to

any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or the company incurs as a result of your failure.

Atlantic Sky Team Tours does not accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.

11. Behaviour

It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the company have the right to terminate arrangements made on your behalf, in which case the company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the company for any expenses whatsoever it incurs as a result of your behaviour.

12. Supplier’s Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the supplier’s standard terms and conditions will apply. This is particularly important in the case of “other holiday arrangements” where the company acts only as a booking agent between you and the relevant suppliers. The

Supplier’s standard may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.

13. Flight

Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimated only. They may change due to air traffic control restrictions, weather, operational/maintenance requirements and the requirement for passengers to check in on time. The company is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The company is also unable to make any special arrangements for you if you are delayed, these matters are in the sole discretion of the airline concerned. You ticket is your document of travel and the information on the ticket is deemed correct unless advised by you within 72 hours of departure. All prices shown are subject to availability.

14. Specials Requests

If you have any special requests like wheelchair or special meal during your trip, these will be passed on to the relevant supplier but cannot be guaranteed by the company.

15. Financial Security

To ensure that you would be refunded and/ or repatriated in the unlikely event of the company’s insolvency the company is licensed and bonded. It is licensed by the commission for aviation Regulation, 3rd floor Alexandra House, Earlsfort Terrace, Dublin 2. This ensures that monies paid to Atlantic Sky Team Tours are fully secure.

16. Departure Taxes

It is not always possible to include all departure taxes on your ticket- in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non- refundable

17. Pre-Travel Advice

If you unsure about conditions at your destination you should call the department of foreign affairs, Stephens green, Dublin 2 or check relevant internet site, or BBC (Ceefax) page 470 or www. Fco.gov.uk

18. Unaccompanied children Under 16.

Children on an are Lingus flights between 12-16 years of age may travel alone. a child under 12 must be accompanied by an adult over 16 years of age. Rules may vary for other airlines. It is essential that you speak to one of the sales for exact information on the airline your children are travelling on.

19. Delivery of Travel Documents

The company recommend you chose the express delivery option to ensure the shortest ticket delivery time. If you choose Regular delivery, and tickets do not arrive before the departure date, the company accept no responsibility for any subsequent additional costs or charges required in order to enable you to travel.

20. Insurance

We cannot recommend strongly enough the importance of taking out adequate travel insurance. Many principals require you take out travel insurance as a condition of booking with them to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money.

21. Liability

Atlantic sky team tours have no contractual liability to you in respect of the flight or accommodation product. However, it may still be liable to you if it has been negligent; it has misrepresented important information or has been in breach of any other relevant law. We do not exclude or limit liability for death or personal injury arises as a result of our negligent act or omission or our employees whilst acting in the course of their employment. We shall not be liable for any indirect, special or consequential loss, including economic loss, which term shall include loss of profits, loss of use of profits, business, revenue, and goodwill or anticipated savings.

Important

When booking umrah package we will require full payment of airline tickets and visas before the tickets issued and before the passport is sent in for a visa.

The balance owed for an umrah package must be paid at least 3 weeks before departure. Cancellation must be made no later than 3 weeks before date of departure or in special circumstances 2 weeks prior to applying for the visa. Please note that if cancellations are made after the airline tickets is issues and/or after the visa has been issued, no refund for the visa will be given, and refunds for the airfare will be subject to the terms and conditions set out by the airline.

We use the hotel grading (e.g. 4.5 star) as approved by Saudi authorities. These may not exactly correspond to those used in Europe.

Each person is responsible for their health costs, both from illness and any consequences that arise, unless agreed in by us.

Anything not included within the standard package offer, will need to be paid for separately. If you have any special or specific requirements you must inform us at the time of booking, or we may not be able to arrange the required facilities.

I accept to abide by the laws of the land during my stay in Saudi Arabia, and respect its customs and traditions

I understand that due to the presence of millions of people in the Kingdom of Saudi Arabia in short space of time and limited space, and hence the traffic congestion that a journey which would usually take 5 hours or more. We cannot guarantee that delay or long waiting periods or changes of schedules would not happen.

I have read the terms & conditions & Regulations of Atlantic sky team tours.

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